FAQ & current known issues
PainTrain can experience minor issues during website updates.
The website is attended to daily and most often any minor issues are sorted within a day.
We will record any known issues below but if you experience any other issues, or require more information about the known issues, please contact us so we can have our developers attend to it immediately or help you resolve the issue.
Current known issues
- When applying new developments to PainTrain the website may be inaccessible for a few minutes while the updates are being installed. Please save any lengthy edits as you go.
- The website has just been restored. It is important you check your health summary and report any problems.
- Does our website look strange? Hit your ‘refresh’ button and clear your browser cache. Caching is a great way to speed up websites, however, this can also cause problems with updates. You could be seeing a website your browser ‘remembers’. Please, read browser caching here.
Q: What is a PainTrain Profile?
A: A profile is automatically created upon registration and prior to subscription payment. The profile contains contact detail a user enters when registering.
Q: What is a PainTrain Health Summary?
A: A PainTrain health summary is only created after a valid subscription has been paid. The PainTrain Health Summary contains all the pain related information. View an example here.
Q: Who can create a Health Summary?
A: Anyone can!
Q: I’m a health care professional, how can I refer a patient/patients?
A: Anyone can become a PainTrain Affiliate. View the information here.
Q: Is PainTrain available to everyone in the world?
A: Yes, PainTrain is available to anyone with an internet connection anywhere in the world. Subscriptions are paid via PayPal with a personal account or with credit card via PayPal in Australian dollars. The subscriber does not require a PayPal account to use their credit card to subscribe via PayPal.
Q: Who will be able to view the health summary?
A: The patient and their team will be able to view the health summary but only with the patient’s consent. Access to the patient’s health summary is actioned by the patient when they make and share an access token. The access token is controlled by the subscriber and can be revoked at anytime.
Anyone who the subscriber has shared an access token with can view the health summary for free. The health summaries are hidden and there is no option to publicise any health summary to the front end of the Pain Train website.
Take a look at an example health summary here
Q: How can the health summary be viewed and when?
A: The health summary can be viewed on any device and any updates made by the subscriber are live 24/7
Q: How do I share my health summary?
A: After you create your health summary, navigate to the orange menu at the top of the browser window and select ‘Access’ and follow the prompts to create an ‘Access Token’. A subscriber can make various Access Tokens for various people/professionals.
If you change your mind at any time about any Access Token you create, you can retract/delete the Access Token/s. You can email the Access Token to share your health summary or print it out to mail or hand out.
A subscriber can also simply present their health summary via a hand-held device.
Q: What if I don’t want to share all the information in my health summary/summaries?
A: PainTrain further allows privacy control within each information section should a subscriber not want to share the full details contained within the health summary/summaries.
Q: Who can make changes to the health summary?
A: Only subscribers can make changes to their own patient health summary.
Q: Is the information private?
A: Yes. Each health summary can only be accessed via the patient’s personal and secure login. A confidentiality agreement must be signed by all users upon registration.
Q: Will PainTrain ever sell or share your information in any way or form?
A: Never. And if ever the situation arises where we feel privacy has been breached, all users will immediately be notified.
Q: Can a health summary be downloaded in order to be printed?
A: No. A downloadable PDF option is not available but the patient can print a hard copy or make their own pdf to print out.
Q: Does the patient need to pay to download or view the information?
A: No, there is no additional cost after subscription to the user. Unlimited health summaries can be made as well as unlimited access tokens.
Q: Can images such as MRIs, scans and x-rays be stored on a patient health summary?
Q: Where do the patient files reside?
A: All files sit on a secure server. Only administrators can login to this area.
Q: How safe is my information from unauthorised access?
A: PainTrain takes every precaution possible to protect this website and all the information within. However, like all information submitted on the internet, there are risks. Please read our Disclaimer and Terms and Conditions before subscribing.
Q: What if I don’t renew my subscription?
A: PainTrain doesn’t archive your personal health summary, therefore, the full health summary will be deleted after you have been notified.
Q: Who can I contact for troubleshooting?
A: You can email us directly: email@example.com
Q: I’d like my own version of PainTrain
A: It’s possible! Read about customising PainTrain here.
PainTrain are looking for partners
Interested? To further hear our ideas, or to express yours, email firstname.lastname@example.org